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New independent research report from Pepper, the 100% mobile bank, explores the current state of banking in the UK, what the future might look like, and how we get there.

What is the future of consumer banking?
That’s the billion-dollar question.

We set out to understand consumers’ experience of banking today, the role and crucial importance of digital, and the challenges the industry needs to overcome.

We interviewed 2,000 UK banking consumers and 50 C-suite and director level decision-makers at UK retail banks to better understand consumer expectations and why the industry has been slow to respond.

Download your CHANGE IN BANKING report now.

Download the CHANGE IN BANKING report

Pepper Report Download